Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to the following countries:

Afghanistan	Georgia	Pakistan
Albania	Germany	Palau
Algeria	Ghana	Palestine Authority
American Samoa	Gibraltar	Panama
Andorra	Greece	Papua New Guinea
Angola	Greenland	Paraguay
Anguilla	Grenada	Peru
Antigua	Guadeloupe	Philippines
Argentina	Guam	Poland
Armenia	Guatemala	Portugal
Aruba	Guinea	Puerto Rico
Australia	Guinea Bissau^†	Qatar
Austria	Guyana	Réunion Island
Azerbaijan	Haiti	Romania
Bahamas	Honduras	Russia
Bahrain	Hong Kong SAR, China	Rwanda
Bangladesh	Hungary	Saba
Barbados	Iceland	Saipan
Barbuda	India	Samoa
Belarus	Indonesia	San Marino
Belgium	Iraq	Saudi Arabia
Belize	Ireland, Northern (U.K.)	Scotland (U.K.)
Benin	Ireland, Republic Of	Senegal
Bermuda	Israel	Serbia
Bhutan	Italy	Seychelles
Bolivia	Ivory Coast	Sierra Leone
Bonaire	Jamaica	Singapore^†
Bosnia and Herzegovina	Japan	Slovak Republic
Botswana	Jordan	Slovenia
Brazil	Kazakhstan	South Africa
British Virgin Islands	Kenya	South Korea
Brunei	Kuwait	Spain
Bulgaria	Kyrgyzstan	Sri Lanka
Burkina Faso	Laos	St. Barthélemy
Burundi	Latvia	St. Croix
Cambodia	Lebanon	St. Eustatius
Cameroon	Lesotho	St. John
Cape Verde	Liberia	St. Kitts & Nevis
Cayman Islands	Libya	St. Lucia
Central African Republic^†	Liechtenstein	St. Martin / St. Maarten
Chad	Lithuania	St. Thomas
Channel Islands (U.K.)	Luxembourg	St. Vincent
Chile	Macau SAR, China	Suriname
China	Macedonia	Swaziland
Colombia	Madagascar	Sweden
Congo, Democratic Republic Of	Malawi	Switzerland
Congo, Republic Of	Malaysia	Syria^†
Cook Islands	Maldives, Republic Of	Taiwan, China
Costa Rica	Mali	Tanzania
Croatia	Malta	Thailand
Curaçao	Marshall Islands	Togo
Cyprus	Martinique	Tonga
Czech Republic	Mauritania	Trinidad & Tobago
Denmark	Mauritius	Tunisia
Djibouti	Mexico	Turkey
Dominica	Micronesia	Turkmenistan^†
Dominican Republic	Moldova	Turks & Caicos Islands
East Timor	Monaco	U.S. Virgin Islands
Ecuador	Mongolia	Uganda
Egypt	Montenegro	Ukraine
El Salvador	Montserrat	United Arab Emirates
England (U.K.)	Morocco	United Kingdom
Equatorial Guinea^†	Mozambique	Uruguay
Eritrea	Namibia	Uzbekistan
Estonia	Nepal	Vanuatu
Ethiopia	Netherlands (Holland)	Vatican City
Faroe Islands	New Caledonia	Venezuela^†
Fiji	New Zealand	Vietnam
Finland	Nicaragua	Wales (U.K.)
France	Niger	Wallis & Futuna
French Guiana	Nigeria	Yemen, Republic Of^†
French Polynesia	Norway	Zambia
Gabon	Oman	Zimbabwe
Gambia

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Arsenio S.R.L. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at arsen@arsenio.com with your name and order number, and we will look into it for you.